Our Return and Warranty Policy
Our Warranty and Terms & Conditions
Niveeta Pods is committed to delivering high-quality products. Our warranty terms are designed to provide peace of mind while ensuring fair and transparent conditions for all parties. These terms apply to all products sold and installed in India.
Electrical Components Warranty:
We provide a one year warranty on all electrical components against defects in materials or workmanship under normal use. Should a covered issue occur, Silent Pod will repair or replace the faulty component at no cost to the customer, subject to the exclusions outlined below.
Structural Integrity Warranty:
All Pods come with a one year warranty on structural integrity, ensuring durability and stability within an indoor commercial environment. Niveeta Pods will repair or replace the affected part or product at its discretion.
General Conditions and Exclusions:
To maintain the validity of the warranty, the following conditions and exclusions apply:
Pod Relocation:
All pod relocations must be carried out by Silent Pod or authorised by Niveeta Pods in writing. Any relocation conducted without Niveeta Pod’s involvement or authorisation will void the warranty.
Exclusions:
Normal wear and tear, including cosmetic damages such as scratches, fading, or minor dents.
Damage resulting from misuse, abuse, negligence, or accidents, including but not limited to improper cleaning, unauthorised repairs, or alterations.
Environmental damage, including but not limited to humidity, water exposure, extreme temperatures, natural disasters, or pests.
Issues arising from third-party installations or integrations with building systems, including fire alarms, air conditioning, monitoring apparatus, or centralised building systems.
Defects or damages resulting from transportation, storage, or relocation by any party other than Niveeta Pods.
Third-party components or accessories not supplied by Niveeta Pods.
All work involving builders or contractors, consents from council or building regulatory entities, or connections to centralised building systems such as fire, air conditioning, or alarm/monitoring apparatuses.
Warranty Claim Process:
To make a warranty claim, the following steps must be followed:
Claims must be made within the warranty period and accompanied by proof of purchase.
Customers must provide photographic or video evidence of the defect.
Niveeta Pods reserves the right to inspect the product on-site to determine the validity of the warranty claim.
Niveeta Pods will determine whether to repair or replace the defective component or product at its discretion.
Limitations of Liability:
Under Indian law, Niveeta Pod’s liability for any indirect, incidental, or consequential damages is limited, except where such limitations are prohibited. The warranty is limited to the repair or replacement of the product or component at Niveeta Pod’s discretion. Our liability is limited to the original purchase price of the product.
Advance and Payment Terms:
A 50% non-refundable advance is required to initiate the order. The remaining balance is due before diaptach. The deposit is non-refundable for any delays due to circumstances beyond Niveeta Pod’s control, including manufacturing or shipping disruptions. No refunds will be issued for changes to the order or cancellations once the deposit is paid.
Installation and Access Conditions:
Installation is conducted during standard business hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.) unless otherwise agreed in writing. Delivery is arranged via stairs or lift with standard building access. Any additional requirements or restrictions should be communicated prior to delivery. Any delays or additional costs incurred due to site access issues are the responsibility of the customer.
Consumer Guarantees Act Disclaimer:
Niveeta Pods products are designed and sold for commercial use only. This warranty applies to business-to-business transactions and is not intended for individual consumer use. As such, consumer protections under the Indian Consumer Guarantees Act may not apply.
